Associate Professor
Ronald LAU
Operations Management
Associate Professor of Business Education
Ronald LAU

Research Interests

  • Operations management
  • Enterprise resource planning
  • SAP software applications
  • Supply chain management
  • Quality management

Academic Qualification

  • PhD 1991 University of Alabama, Management Science
  • MA 1989 University of Alabama, Management Science
  • BBA 1987 University of Montevallo, Management

Academic And Professional Experience

  • Associate Professor of Business Education of ISOM, Hong Kong University of Science and Technology (HKUST), 2013 - present
  • Visiting Associate Professor, Hong Kong University of Science and Technology (HKUST), 2001- 2012
  • Associate Professor, School of Business, University of South Dakota, 1997-2001
  • Assistant Professor, School of Business, University of South Dakota, 1992-1997
  • Instructor, College of Business Administration, University of Alabama, 1988-1992 

Selected Publications

Articles (2000-2004)
  • "Assessing Quality Management in China with MBNQA Criteria." International Journal of Quality and Reliability Management, 21(7), 2004, pp.699-713 (with X. Zhao and M. Xiao)
  • "A Simulation Approach to Restructuring Call Centers." Business Process Management Journal, 10(4), 2004, pp. 481-494 (with K. Lam)
  • "Survey of MRPII Implementation and Benefits in Mainland China and Hong Kong."  Production and Inventory Management Journal, 43(2), 2002, pp.65-71 (with X. Zhao and F. Lai)
  • "Optimizing the Service Configuration with the Least Total Cost Approach."  International  Journal of Service Industry Management, 13(4), August 2002, pp. 348-361 (with X. Zhao and K. Lam)
  • "Competitive Factors and Their Relative Importance in the U.S. Electronics and Computer Industries." International Journal of Operations and Production Management, 22(1), January 2002, pp. 125-135
  • "Improving the Supply Chain Performance: Use of Forecasting Models versus Early Order Commitments." International Journal of Production Research, 39(17), November 2001, pp. 3923-3939 (with X. Zhao and J. Xie)
  • "Challenges and Opportunities of Hong Kong as a Transshipment Hub: A Survey of Exporters and Transporters." Industrial Engineering Research: An International Journal of IE Theory and Application, 2(2), April 2001, pp. 103-125 (with K. Lam and J.M.Y. Leung)
  • "Teaching Supply Chain Management with an Integrated Business Curriculum and SAP Client/Server Paradigm." In M.E. Johnson and D. Pyke (Eds.) POMS Series on Technology and Operations Management Volume 2 - Supply Chain Management: Innovations for Education, (FL: Production and Operations Management Society), 2000, pp. 233-244 (with R.E. Rosacker and S.L. Tracy)
  • "An Ad Hoc Investigation of Two Key Elements in the Service Profit Chain Model."International Journal of Service Industry Management, 11(5), October 2000, pp. 422-437
  • "Strategic Orientations of Environmental Management Programmes." International Journal of Management, 17(4), December 2000, pp. 468-475 (with S. Ragothaman)
  • "A Synergistic Analysis of Joint JIT-TQM Implementation." International Journal of Production Research, 38(9), June 2000, pp. 2037-2049
  • "Self-Assessment of Work Life and Work Relationship: Selected Response Bias Factors in a U.S. Manufacturer." International Journal of Management, 17(2), June 2000, pp. 198-205 (with B.E. May)
  • "Incorporating SAP R/3 in the Integrated Business Curriculum." Business Education and Technology Journal, 2(1), Spring 2000, pp. 4-9 (with R.E. Rosacker, and S.L. Tracy)


  • Winner of the HKUST Best Ten Lecturers, 2006
  • Winner of the Franklin Prize for Teaching Excellence, 2004, 2007