Head
James Y L THONG
Information Systems
Chair Professor Michael Jebsen Professor of Business, Acting Head
jthong@ust.hk
Personal Homepage
James Y L THONG

Research Interests

  • Technology adoption and implementation
  • Human-computer interaction
  • IT development teams
  • Electronic government (e-government)
  • Information privacy, security, and software piracy

Academic qualification

  • PhD 1997 National University of Singapore, Information Systems
  • M.Sc. 1992 National University of Singapore, Information Systems
  • B.Sc. (Hons.) 1989 National University of Singapore, Computer Science
  • B.Sc. 1988 National University of Singapore, Computer Science

Academic And Professional Experience

  • Acting Head of ISOM, 2024 - present
  • Michael Jebsen Professor of Business, HKUST, 2017 - present
  • Head of ISOM, HKUST, 2011 - 2017
  • Deputy Head of ISOM, HKUST, 2005 - 2011
  • Co-Director, Dual Degree Program in Technology and Management (BEng & BBA), 2010 - 2016
  • Chair Professor of ISOM, HKUST, 2012 -present
  • Professor of ISOM, HKUST, 2008 - 2012
  • Associate Professor of ISMT, HKUST, 2002 - 2008
  • Assistant Professor of ISMT, HKUST, 1997 - 2002
  • Analyst, Technological Planning Dept. DBS Bank, Singapore, 1989-1990

Selected Publications

Articles

  • Venkatesh, V., Thong, J.Y.L., Spohrer, K., Chan, F.K.Y., Arora, A., Hoehle, H., and Venkatraman, S.  “Equality does not make you happy: Effects of differentiated leader-member exchange and team-member exchange on developer satisfaction in agile development teams,” MIS Quarterly, 47, 3 (2023), pp. 1239-1270.

  • Ng, K.C., Zhang, X., Thong, J.Y.L., and Tam, K.Y. "Protecting against threats to information security: An attitudinal ambivalence perspective," Journal of Management Information Systems, 38, 3, 2021, 732-764.

  • Chan, F.K.Y., Thong, J.Y.L., Brown, S.A., and Venkatesh, V. "Service design and citizen satisfaction with e-government services: A multidimensional perspective," Public Administration Review, 81, 5 (2021), 874–894.
  • Hong, W., Chan, F.K.Y., and Thong, J.Y.L., "Drivers and inhibitors of Internet privacy concern: A multidimensional development theory perspective," Journal of Business Ethics, 168, 3, 2021, 539-564
  • Hong, W., Cheung, M.Y.M., and Thong, J.Y.L., "The impact of animated banner ads on online consumers: A feature-level analysis using eye tracking," Journal of the Association for Information Systems, 22, 1, 2021, 204-245
  • Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hoelhe, H., and Spohrer, K., "How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills," Information Systems Journal, 30, 4, 2020, 733-761
  • Venkatesh, V., Sykes, T., Chan, F.K.Y., Thong, J.Y.L., and Hu, P.J.H., "Children's internet addiction, family-to-work conflict, and job outcomes: A study of parent-child dyads," MIS Quarterly, 43, 3, 2019, 903-927
  • Maruping, L.M., Venkatesh, V., Thong, J.Y.L., and Zhang, X., "A risk mitigation framework for information technology projects: A cultural contingency perspective," Journal of Management Information Systems (JMIS), 36, 1, 2019, 120-157
  • Cheung, M.Y.M., Hong, W., and Thong, J.Y.L., "Effects of animation on attentional resources of online consumers," Journal of the Association for Information Systems (JAIS), 18, 8, 2017, 605-632
  • Xu, X., Thong, J.Y.L., and Tam, K.Y.,  “Winning back technology disadopters: Testing a technology re-adoption model in the context of mobile Internet services,” Journal of Management Information Systems (JMIS), 34, 1, 2017, 102-140
  • Venkatesh, V., Thong, J.Y.L., and Xu, X., "Unified theory of acceptance and use of technology: A synthesis and the road ahead," Journal of the Association for Information Systems, 17, 5, 2016, 328–376
  • Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., and Hu, P.J.H., "Managing citizens’ uncertainty in e-government services: The mediating and moderating roles of transparency and trust," Information Systems Research, 27, 1, 2016, 87-111
  • Xu, X., Thong, J.Y.L., and Venkatesh, V., "Effects of ICT service innovation and complementary strategies on brand equity and customer loyalty in a consumer technology market," Information Systems Research, 25, 4, 2014, 710-729
  • Hong, W., Chan, F.K.Y., Thong, J.Y.L., Chasalow, L., and Dhillon, G., "A framework and guidelines for context-specific theorizing in information systems research,"Information Systems Research, 25, 1, 2014, 111-136
  • Hong, W. and Thong, J.Y.L., "Internet privacy concerns: An integrated conceptualization and four empirical studies," MIS Quarterly, 37, 1, 2013, 275-298
  • Venkatesh, V., Thong, J.Y.L., and Xu, X., "Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology," MIS Quarterly, 36, 1, 2012, 157-178
  • Hong, W., Thong, J.Y.L., Chasalow, L., and Dhillon, G., "User acceptance of agile information systems: A model and empirical test," Journal of Management Information Systems, 28, 1, 2011, 235-272
  • Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hu, P.J.H., and Brown, S.A., "Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context,” Information Systems Journal, 21, 6, 2011, 527-555
  • Thong, J.Y.L., Venkatesh, V., Xu, X., Hong, S.J., and Tam, K.Y., "Consumer acceptance of personal information and communication technology services," IEEE Transactions on Engineering Management, 58, 4, 2011, 613-625
  • Chan, F.K.Y., Thong, J.Y.L., Venkatesh, V., Brown, S.A., Hu, P.J.H., and Tam, K.Y., "Modeling citizen satisfaction with mandatory adoption of an e-government technology,” Journal of the Association for Information Systems, 11, 10, 2010, 519–549
  • Hu, P.J.H., Brown, S.A., Thong, J.Y.L., Chan, F.K.Y., and Tam, K.Y., "Determinants of service quality and continuance intention of online services: The case of eTax," Journal of the American Society for Information Science and Technology, 60, 2, 2009, 292-306
  • Hong, W., Thong, J.Y.L., and Tam, K.Y., "How do Web users respond to non-banner-ads animation? The effects of task type and user experience," Journal of the American Society for Information Science and Technology, 58, 10, 2007, 1467-1482
  • Hong, S.J., Thong, J.Y.L., and Tam, K.Y., "Understanding continued information technology usage behavior: A comparison of three models in the context of mobile Internet," Decision Support Systems, 42, 3, 2007, 1819-1834
  • Thong, J.Y.L., Hong, S.J., and Tam, K.Y., "The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance," International Journal of Human-Computer Studies, 64, 9, 2006, 799-810
  • Hong, W., Thong, J.Y.L., and Tam, K.Y., "The effects of information format and shopping task on consumers' online shopping behavior: A cognitive fit perspective," Journal of Management Information Systems, 21, 3, 2004, 151-188
  • Hong, W., Thong, J.Y.L., and Tam, K.Y., "Does animation attract online users' attention? The effects of flash on information search performance and perceptions," Information Systems Research, 15, 1, 2004, 60-86
  • Hong, W., Thong, J.Y.L., and Tam, K.Y., "Design of product listing pages on e-commerce websites: An examination of presentation mode and information format,"International Journal of Human-Computer Studies, 61, 4, 2004, 481-503
  • Peace, A.G., Galletta, D.F., and Thong, J.Y.L., "Software piracy in the workplace: A model and empirical test," Journal of Management Information Systems, 20, 1, 2003, 153-177
  • Thong, J.Y.L., Hong, W., and Tam, K.Y., "Understanding user acceptance of digital libraries: What are the roles of interface characteristics, organizational context, and individual differences?" International Journal of Human-Computer Studies, 57, 3, 2002, 215-242
  • Hong, W., Thong, J.Y.L., Wong, W.M., and Tam, K.Y., "Determinants of user acceptance of digital libraries: An empirical examination of individual differences and system characteristics," Journal of Management Information Systems, 18, 3, 2001,  97-124
  • Thong, J.Y.L., Yap, C.S., and Seah, K.L., "Business process reengineering in the public sector: The case of the Housing Development Board in Singapore," Journal of Management Information Systems, 17, 1, 2000, 245-270
  • Thong, J.Y.L., "An integrated model of information systems adoption in small businesses," Journal of Management Information Systems, 15, 4, 1999, 187-214
  • Thong, J.Y.L., and Yap, C.S., "Testing an ethical decision-making theory: The case of softlifting," Journal of Management Information Systems, 15, 1, 1998, 213-237
  • Thong, J.Y.L., Yap, C.S., and Raman, K.S., "Top management support, external expertise and information systems implementation in small businesses," Information Systems Research, 7, 2, 1996, 248-267
  • Thong, J.Y.L., Yap, C.S.; and Raman, K.S., "Engagement of external expertise in information systems implementation," Journal of Management Information Systems, 11, 2, 1994, 209-231
  • Yap, C.S., Thong, J.Y.L., and Raman, K.S., "Effect of government incentives on computerization in small business," European Journal of Information Systems, 3, 3,  1994, 191-206

Service Activities Within Profession

  • Senior Editor, MIS Quarterly (2017-2022)
  • Associate Editor, Information Systems Research (2010-2013)
  • Associate Editor, MIS Quarterly Special Issue on IS Offshoring (2006-2007)
  • Associate Editor, MIS Quarterly (2003-2005)
  • Guest Editor for Decision Support Systems (2001, 2009), International Journal of Electronic Commerce (2009), Journal of Organizational Computing and Electronic Commerce (2001), Journal of Global Information Management (2001, 2009)
  • Member, Business Studies Panel of the Hong Kong Research Grants Council (2015-2020)
  • Junior Faculty Consortium Counselor, ICIS2023, Hyderabad, India
  • Doctoral Consortium Counselor, ACIS2023, Wellington, New Zealand
  • Doctoral Consortium Counselor, ACIS2022, Melbourne, Australia
  • Junior Faculty Consortium Counselor, PACIS2022, Taipei/Sydney
  • Panels Co-Chair, ICIS2021, Austin, Texas, USA
  • Program Co-Chair, PACIS2020, Dubai, UAE
  • Track Co-Chair, ICIS2019, Munich, Germany
  • Doctoral Consortium Faculty, PACIS2018, Yokohama, Japan
  • Doctoral Consortium Faculty, PACIS2016, Chiayi, Taiwan
  • Mid-Career Faculty Mentor, ICIS2015, Fort Worth, USA
  • Track Co-Chair, ICIS2014, Auckland, New Zealand
  • Doctoral Consortium Faculty Mentor, ICIS2013, Milan, Italy
  • Program Co-Chair, PACIS2013, Jeju Island, South Korea
  • Doctoral Consortium Co-Chair, PACIS2012, Ho Chi Minh, Vietnam
  • Junior Faculty Consortium Co-Chair, ICIS2011, Shanghai, China
  • Doctoral Consortium Faculty, PACIS2011, Brisbane, Australia
  • Doctoral Consortium Faculty, PACIS2010, Taipei, Taiwan
  • Council Member, Association for Information Systems (2006-2008)
  • Program Co-Chair, PACIS2007, Auckland, New Zealand
  • Junior Faculty Consortium Counselor, ICIS2007, Montreal, Canada
  • Track Co-Chair/Senior Editor, ICIS2006, Milwaukee, USA
  • Doctoral Consortium Co-Chair, PACIS2005, Bangkok, Thailand
  • Program Co-Chair, HKMR2005, Hong Kong
  • Doctoral Consortium Faculty, PACIS2003, Adelaide, Australia
  • Organizing Chair, PACIS2000, Hong Kong

Service Activities Within College

  • Chair, University Appointments and Substantiation Committee (UASC), 2023
  • University Appointments and Substantiation Committee (UASC), 2020-2023
  • Council Honorary Awards Committee, 2019-2021
  • Business School’s Chair Professor Nomination Committee, 2017, 2019
  • University Senate, 2011-2017, 2024-present
  • Senate Research Committee, 2015-2017, 2024-present
  • University Administrative Committee on Research Infrastructure (CORI), 2015-2016
  • Business School Administrative Committee (SAC), 2005-2017, 2024-present
  • Co-Director, Dual Degree Program in Technology and Management (BEng & BBA), 2010-2016
  • Business School Appointments and Substantiation Committee (SASC) Chair, 2019-2020
  • Business School Appointments and Substantiation Committee (SASC), 2007-2011, 2017-2019
  • University Scholarship Committee, 2003-2006

Professional Association Memberships

  • ACM
  • AIS
  • DSI
  • INFORMS

Honors

  • Top 2% of Scientists in the World based on Scopus database (Ioannidis, 2023) [Ranked 60th (exclude self-citations) and 64th (all citations) out of 17,784 faculty in field of “Information Systems”]
  • Top 2% of Scientists in the World based on Scopus database (Ioannidis, 2022) [Ranked 62th (exclude self-citations) and 72th (all citations) out of 17,301 faculty in field of “Information Systems”]
  • Top 2% of Scientists in the World based on Scopus database (Ioannidis et al., PLoS Biology, 2019, 2020) [Ranked 58th (excluding self-citations) and 63rd (all citations) out of 16,581 faculty in field of "Information Systems"]
  • Listed in every issue of University of Arizona’s “The H Index for Management Information Systems” (2010, 2012, 2015, 2017, 2019, 2020, 2022, 2024)
  • Listed in H Index for Computer Science (2020, 2021)
  • AIS Technology Challenge Award--for converting PACIS2020 into a virtual conference, 2020
  • Ranked 34th in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2019); ranked 3rd outside North America
  • HKUST Faculty Recognition Award for exceptional achievements, Dec 2017
  • Hong, Thong, and Tam (DSS 2006) is #3 in the Top-10 classic papers for "Human Computer Interaction" (10 most cited papers published 10 years ago), Google Scholar Classic Papers 2017
  • Winner of JOM Ambassador Award for interdisciplinary research (2012-2016), presented at AoM in Aug 2017
  • Recipient of Association for Information Systems (AIS) Fellow Award, inducted at ICIS in December 2016
  • Ranked 33rd in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2014); ranked 3rd outside North America
  • Finalist for JOM Jack Meredith Best Paper Award 2012, presented by AoM in Aug 2013
  • ISR Best Associate Editor Award 2011, presented by INFORMS Information Systems Society in Nov 2012
  • Ranked 41st in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2009)
  • Top 30 IS Researchers who published in ISR, MISQ, JMIS (2001-2005)
  • Ranked 34th in IS Faculty Research Productivity in ISR, MISQ, JMIS (2003-2007)
  • The Franklin Prize for Teaching Excellence, HKUST Business School, 2003
  • Runner-up for The Franklin Prize for Teaching Excellence, HKUST Business School, 2001