Research Interests

• Technology adoption and implementation
• Human-computer interaction
• IT development teams
• Electronic government (e-government)
• Information privacy, security, and software piracy

Academic qualification

• PhD 1997 National University of Singapore, Information Systems
• M.Sc. 1992 National University of Singapore, Information Systems
• B.Sc. (Hons.) 1989 National University of Singapore, Computer Science
• B.Sc. 1988 National University of Singapore, Computer Science

Academic And Professional Experience

• Michael Jebsen Professor of Business, HKUST, 2017 - present
• Head of ISOM, HKUST, 2011 - 2017
• Deputy Head of ISOM, HKUST, 2005 - 2011
• Co-Director, Dual Degree Program in Technology and Management (BEng & BBA), 2010 - 2016
• Chair Professor of ISOM, HKUST, 2012 -present
• Professor of ISOM, HKUST, 2008 - 2012
• Associate Professor of ISMT, HKUST, 2002 - 2008
• Assistant Professor of ISMT, HKUST, 1997 - 2002
• Analyst, Technological Planning Dept. DBS Bank, Singapore, 1989-1990

Selected Publications

Articles

• Venkatesh, V., Thong, J.Y.L., Spohrer, K., Chan, F.K.Y., Arora, A., Hoehle, H., and Venkatraman, S.  “Equality does not make you happy: Effects of differentiated leader-member exchange and team-member exchange on developer satisfaction in agile development teams,” MIS Quarterly, 47, 3 (2023), pp. 1239-1270.

• Ng, K.C., Zhang, X., Thong, J.Y.L., and Tam, K.Y. "Protecting against threats to information security: An attitudinal ambivalence perspective," Journal of Management Information Systems, 38, 3, 2021, 732-764.

• Chan, F.K.Y., Thong, J.Y.L., Brown, S.A., and Venkatesh, V. "Service design and citizen satisfaction with e-government services: A multidimensional perspective," Public Administration Review, 81, 5 (2021), 874–894.
• Hong, W., Chan, F.K.Y., and Thong, J.Y.L., "Drivers and inhibitors of Internet privacy concern: A multidimensional development theory perspective," Journal of Business Ethics, 168, 3, 2021, 539-564
• Hong, W., Cheung, M.Y.M., and Thong, J.Y.L., "The impact of animated banner ads on online consumers: A feature-level analysis using eye tracking," Journal of the Association for Information Systems, 22, 1, 2021, 204-245
• Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hoelhe, H., and Spohrer, K., "How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills," Information Systems Journal, 30, 4, 2020, 733-761
• Venkatesh, V., Sykes, T., Chan, F.K.Y., Thong, J.Y.L., and Hu, P.J.H., "Children's internet addiction, family-to-work conflict, and job outcomes: A study of parent-child dyads," MIS Quarterly, 43, 3, 2019, 903-927
• Maruping, L.M., Venkatesh, V., Thong, J.Y.L., and Zhang, X., "A risk mitigation framework for information technology projects: A cultural contingency perspective," Journal of Management Information Systems (JMIS), 36, 1, 2019, 120-157
• Cheung, M.Y.M., Hong, W., and Thong, J.Y.L., "Effects of animation on attentional resources of online consumers," Journal of the Association for Information Systems (JAIS), 18, 8, 2017, 605-632
• Xu, X., Thong, J.Y.L., and Tam, K.Y.,  “Winning back technology disadopters: Testing a technology re-adoption model in the context of mobile Internet services,” Journal of Management Information Systems (JMIS), 34, 1, 2017, 102-140
• Venkatesh, V., Thong, J.Y.L., and Xu, X., "Unified theory of acceptance and use of technology: A synthesis and the road ahead," Journal of the Association for Information Systems, 17, 5, 2016, 328–376
• Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., and Hu, P.J.H., "Managing citizens’ uncertainty in e-government services: The mediating and moderating roles of transparency and trust," Information Systems Research, 27, 1, 2016, 87-111
• Xu, X., Thong, J.Y.L., and Venkatesh, V., "Effects of ICT service innovation and complementary strategies on brand equity and customer loyalty in a consumer technology market," Information Systems Research, 25, 4, 2014, 710-729
• Hong, W., Chan, F.K.Y., Thong, J.Y.L., Chasalow, L., and Dhillon, G., "A framework and guidelines for context-specific theorizing in information systems research,"Information Systems Research, 25, 1, 2014, 111-136
• Hong, W. and Thong, J.Y.L., "Internet privacy concerns: An integrated conceptualization and four empirical studies," MIS Quarterly, 37, 1, 2013, 275-298
• Venkatesh, V., Thong, J.Y.L., and Xu, X., "Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology," MIS Quarterly, 36, 1, 2012, 157-178
• Hong, W., Thong, J.Y.L., Chasalow, L., and Dhillon, G., "User acceptance of agile information systems: A model and empirical test," Journal of Management Information Systems, 28, 1, 2011, 235-272
• Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hu, P.J.H., and Brown, S.A., "Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context,” Information Systems Journal, 21, 6, 2011, 527-555
• Thong, J.Y.L., Venkatesh, V., Xu, X., Hong, S.J., and Tam, K.Y., "Consumer acceptance of personal information and communication technology services," IEEE Transactions on Engineering Management, 58, 4, 2011, 613-625
• Chan, F.K.Y., Thong, J.Y.L., Venkatesh, V., Brown, S.A., Hu, P.J.H., and Tam, K.Y., "Modeling citizen satisfaction with mandatory adoption of an e-government technology,” Journal of the Association for Information Systems, 11, 10, 2010, 519–549
• Hu, P.J.H., Brown, S.A., Thong, J.Y.L., Chan, F.K.Y., and Tam, K.Y., "Determinants of service quality and continuance intention of online services: The case of eTax," Journal of the American Society for Information Science and Technology, 60, 2, 2009, 292-306
• Hong, W., Thong, J.Y.L., and Tam, K.Y., "How do Web users respond to non-banner-ads animation? The effects of task type and user experience," Journal of the American Society for Information Science and Technology, 58, 10, 2007, 1467-1482
• Hong, S.J., Thong, J.Y.L., and Tam, K.Y., "Understanding continued information technology usage behavior: A comparison of three models in the context of mobile Internet," Decision Support Systems, 42, 3, 2007, 1819-1834
• Thong, J.Y.L., Hong, S.J., and Tam, K.Y., "The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance," International Journal of Human-Computer Studies, 64, 9, 2006, 799-810
• Hong, W., Thong, J.Y.L., and Tam, K.Y., "The effects of information format and shopping task on consumers' online shopping behavior: A cognitive fit perspective," Journal of Management Information Systems, 21, 3, 2004, 151-188
• Hong, W., Thong, J.Y.L., and Tam, K.Y., "Does animation attract online users' attention? The effects of flash on information search performance and perceptions," Information Systems Research, 15, 1, 2004, 60-86
• Hong, W., Thong, J.Y.L., and Tam, K.Y., "Design of product listing pages on e-commerce websites: An examination of presentation mode and information format,"International Journal of Human-Computer Studies, 61, 4, 2004, 481-503
• Peace, A.G., Galletta, D.F., and Thong, J.Y.L., "Software piracy in the workplace: A model and empirical test," Journal of Management Information Systems, 20, 1, 2003, 153-177
• Thong, J.Y.L., Hong, W., and Tam, K.Y., "Understanding user acceptance of digital libraries: What are the roles of interface characteristics, organizational context, and individual differences?" International Journal of Human-Computer Studies, 57, 3, 2002, 215-242
• Hong, W., Thong, J.Y.L., Wong, W.M., and Tam, K.Y., "Determinants of user acceptance of digital libraries: An empirical examination of individual differences and system characteristics," Journal of Management Information Systems, 18, 3, 2001,  97-124
• Thong, J.Y.L., Yap, C.S., and Seah, K.L., "Business process reengineering in the public sector: The case of the Housing Development Board in Singapore," Journal of Management Information Systems, 17, 1, 2000, 245-270
• Thong, J.Y.L., "An integrated model of information systems adoption in small businesses," Journal of Management Information Systems, 15, 4, 1999, 187-214
• Thong, J.Y.L., and Yap, C.S., "Testing an ethical decision-making theory: The case of softlifting," Journal of Management Information Systems, 15, 1, 1998, 213-237
• Thong, J.Y.L., Yap, C.S., and Raman, K.S., "Top management support, external expertise and information systems implementation in small businesses," Information Systems Research, 7, 2, 1996, 248-267
• Thong, J.Y.L., Yap, C.S.; and Raman, K.S., "Engagement of external expertise in information systems implementation," Journal of Management Information Systems, 11, 2, 1994, 209-231
• Yap, C.S., Thong, J.Y.L., and Raman, K.S., "Effect of government incentives on computerization in small business," European Journal of Information Systems, 3, 3,  1994, 191-206

Service Activities Within Profession

• Senior Editor, MIS Quarterly (2017-2022)
• Associate Editor, Information Systems Research (2010-2013)
• Associate Editor, MIS Quarterly Special Issue on IS Offshoring (2006-2007)
• Associate Editor, MIS Quarterly (2003-2005)
• Guest Editor for Decision Support Systems (2001, 2009), International Journal of Electronic Commerce (2009), Journal of Organizational Computing and Electronic Commerce (2001), Journal of Global Information Management (2001, 2009)
• Member, Business Studies Panel of the Hong Kong Research Grants Council (2015-2020)
• Junior Faculty Consortium Counselor, ICIS2023, Hyderabad, India
• Doctoral Consortium Counselor, ACIS2023, Wellington, New Zealand
• Doctoral Consortium Counselor, ACIS2022, Melbourne, Australia
• Junior Faculty Consortium Counselor, PACIS2022, Taipei/Sydney
• Panels Co-Chair, ICIS2021, Austin, Texas, USA
• Program Co-Chair, PACIS2020, Dubai, UAE
• Track Co-Chair, ICIS2019, Munich, Germany
• Doctoral Consortium Faculty, PACIS2018, Yokohama, Japan
• Doctoral Consortium Faculty, PACIS2016, Chiayi, Taiwan
• Mid-Career Faculty Mentor, ICIS2015, Fort Worth, USA
• Track Co-Chair, ICIS2014, Auckland, New Zealand
• Doctoral Consortium Faculty Mentor, ICIS2013, Milan, Italy
• Program Co-Chair, PACIS2013, Jeju Island, South Korea
• Doctoral Consortium Co-Chair, PACIS2012, Ho Chi Minh, Vietnam
• Junior Faculty Consortium Co-Chair, ICIS2011, Shanghai, China
• Doctoral Consortium Faculty, PACIS2011, Brisbane, Australia
• Doctoral Consortium Faculty, PACIS2010, Taipei, Taiwan
• Council Member, Association for Information Systems (2006-2008)
• Program Co-Chair, PACIS2007, Auckland, New Zealand
• Junior Faculty Consortium Counselor, ICIS2007, Montreal, Canada
• Track Co-Chair/Senior Editor, ICIS2006, Milwaukee, USA
• Doctoral Consortium Co-Chair, PACIS2005, Bangkok, Thailand
• Program Co-Chair, HKMR2005, Hong Kong
• Doctoral Consortium Faculty, PACIS2003, Adelaide, Australia
• Organizing Chair, PACIS2000, Hong Kong

Service Activities Within College

• Chair, University Appointments and Substantiation Committee (UASC), 2023
• University Appointments and Substantiation Committee (UASC), 2020-2023
• Council Honorary Awards Committee, 2019-2021
• Business School’s Chair Professor Nomination Committee, 2017, 2019
• University Senate, 2011-2017
• Senate Research Committee, 2015-2017
• University Administrative Committee on Research Infrastructure (CORI), 2015-2016
• Business School Administrative Committee (SAC), 2005-2017
• Co-Director, Dual Degree Program in Technology and Management (BEng & BBA), 2010-2016
• Business School Appointments and Substantiation Committee (SASC) Chair, 2019-2020
• Business School Appointments and Substantiation Committee (SASC), 2007-2011, 2017-2019
• University Scholarship Committee, 2003-2006

Professional Association Memberships

• ACM
• AIS
• DSI
• INFORMS

Honors

• Top 2% of Scientists in the World based on Scopus database (Ioannidis, 2023) [Ranked 60th (exclude self-citations) and 64th (all citations) out of 17,784 faculty in field of “Information Systems”]
• Top 2% of Scientists in the World based on Scopus database (Ioannidis, 2022) [Ranked 62th (exclude self-citations) and 72th (all citations) out of 17,301 faculty in field of “Information Systems”]
• Top 2% of Scientists in the World based on Scopus database (Ioannidis et al., PLoS Biology, 2019, 2020) [Ranked 58th (excluding self-citations) and 63rd (all citations) out of 16,581 faculty in field of "Information Systems"]
• Listed in every issue of University of Arizona’s “The H Index for Management Information Systems” (2010, 2012, 2015, 2017, 2019, 2020, 2022, 2024)
• Listed in H Index for Computer Science (2020, 2021)
• AIS Technology Challenge Award--for converting PACIS2020 into a virtual conference, 2020
• Ranked 34th in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2019); ranked 3rd outside North America
• HKUST Faculty Recognition Award for exceptional achievements, Dec 2017
• Hong, Thong, and Tam (DSS 2006) is #3 in the Top-10 classic papers for "Human Computer Interaction" (10 most cited papers published 10 years ago), Google Scholar Classic Papers 2017
• Winner of JOM Ambassador Award for interdisciplinary research (2012-2016), presented at AoM in Aug 2017
• Recipient of Association for Information Systems (AIS) Fellow Award, inducted at ICIS in December 2016
• Ranked 33rd in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2014); ranked 3rd outside North America
• Finalist for JOM Jack Meredith Best Paper Award 2012, presented by AoM in Aug 2013
• ISR Best Associate Editor Award 2011, presented by INFORMS Information Systems Society in Nov 2012
• Ranked 41st in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2009)
• Top 30 IS Researchers who published in ISR, MISQ, JMIS (2001-2005)
• Ranked 34th in IS Faculty Research Productivity in ISR, MISQ, JMIS (2003-2007)
• The Franklin Prize for Teaching Excellence, HKUST Business School, 2003
• Runner-up for The Franklin Prize for Teaching Excellence, HKUST Business School, 2001